ORDERS, SHIPPING, & RETURNS

Order Lead Time​

  • When will my order ship?

    • In stock items will ship in 2-5 business days after purchase.

    • Made to order, special order, and out of stock items will ship within 6-8 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.

 

       If your order is a rush, please email novakjewelers@aol.com and we will do our best to prioritize your order.

 

Shipping 

  • How will my order ship? 

    • Your Item will ship via USPS or UPS

  • Is a signature required?

    • Yes, all orders are shipped with a signature required upon delivery. ​

  • What if my order is lost during transit?

    • If your order gets lost during transit please reach out to Novak Jewelers by emailing novakjewelers@aol.com right away. We will work with the shipping company to locate your package. Novak Jewelers is not liable for missing packages when tracking dictates it had been delivered. 

  • What if my order is delayed during shipping?

    • Packages sometimes ​get delayed due to unforeseen weather or technical issues within the shipping company. Once a package leaves our facility we are unable to alter the shipping speed or overcome delays. 

  • What if I miss a delivery attempt?

    • Novak Jewelers is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival. If your package is sent back to Novak Jewelers for any reason, you will be subject to paying for the re-shipment of your order. 

Sales Tax

  • If sales tax is required, it will be calculated at checkout.  

 

Returns/Exchanges 

  ALL PURCHASES ARE FINAL. 

 If there is a manufacturing defect upon receipt of your order, please email novakjewelers@aol.com within 10 days of delivery for a possible replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Novak Jewelers due to manufacturing defect. 

STORE HOURS

Monday: Closed

Tuesday: 10a - 5p

Wednesday: 10a - 7p

Thursday: 10a - 5p

Friday: 10a - 5p

Saturday: 10a - 3p

Sunday: Closed