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Get Answers to Common Questions
IS SHIPPING INSURED? DO I HAVE TO SIGN FOR DELIVERY?Your orders always come with fully insured shipping and require signature upon delivery! There will be several delivery attempts before the package is automatically held at a local shipping center, or returned to Novak Jewelers. The purchaser is responsible for any fees associated with the return of a package to Novak Jewelers after failed delivery attempts.
WHY HASN'T MY ORDER SHIPPED?Be sure to check the product page for production time associated with your Novak Jewelers item! In stock items will be processed within 3-5 business days. Once it’s ready, you’ll receive a shipping confirmation email where you can find your shipping tracking number to follow your order on its journey to you!
HOW LONG DOES THE RETURN AND EXCHANGE PROCESS TAKE?We will process your return or exchange within 5-7 business days of receiving it. Your item must be sent with all paperwork attached, unaltered and the item must be in brand new, unworn, salable condition to be approved. Upon approval: you will receive an email with information regarding your refund, store credit, or if you opted for an even product exchange - any in stock items will be shipped out and/or made to order pieces will be put into production. Please note that made to order lead times do vary by item. Once your new item has been shipped, you will receive an email with the tracking details.
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